Requirements:

  • Must be an organization administrator to add/edit Notification Rules.
  • The Incident Data received from your communications center must be configured to use organization specific Box Areas.
Depending on how your organizations response areas are configured, you may not want notifications to be sent if an officer or other designated unit is dispatched, by itself, outside of your jurisdiction.  For instance, consider the following scenario:

Station 01 is part of a two station Fire Department along with Station 02.  Both stations have a Battalion Chief that may respond to single company responses in the other's primary box areas.  Station 02 is dispatched to Box Area 0201 for a single company response fire alarm.  The Battalion Chief (BC-01) from Station 01 also makes the response at his/her discretion.  The communications center sends an Incident Data Report (station print) to Station 01 adding BC-01 to the incident.  Since no other apparatus are due from the station your organization wants to either user notifications or Phaser notifications, or both.  The incident data is still logged in the system and is available for reporting but no notifications are required. 

This would be accomplished using a Notification Rule with OOJ Suppression enabled.

Start by clicking on the "Configuration" tab of your organization's Dashboard and select "Notification Rules".

Ensure that there are no existing rules that suppress notifications for the requested unit.

Click the "Add New Rule" button.  You will be presented with a popup form that will allow you to create your first Notification Rule.

The following fields are configurable:

  • Event Type: This is the type of message received by your communications center. (Dispatch, Update, Clear, etc)
  • Type Code: This is the parent Type Code of incident /event. You may select to apply the rule to all Type Codes or to a single Type Code. Choose a Type Code will populate the Sub Type Code list with available Sub Type Codes for the chosen parent (Fire, EMS, Police, etc). Select '*'
  • Sub Type Code: This is the child Type Code of incident /event and relates directly to the Type Code.After choosing a Type Code, this list will populate with Sub Type Codes available for the chosen Type Code.(Dispatch, Update, Clear, etc)
  • Cut-off Duration: This allows you to manage how duplicate/additional incident/event messages from you communications center are handled. The Cut-off Duration is added to the date/time that the first message was recieved. If the current date/time falls prior to the end of the Cut-off Duration additional notificatiions will be sent. If the current date/time falls outside of the Cut-off Duration no additional notifications will be sent.
  • Enable Rule: Is this enabled and should it be used to determine if notifications are sent.
  • Enable User Notifications: If the rule is enabled and should User notifications be sent?
  • Enable Phaser Notifications: If the rule is enabled and should Phaser Station Alert notifications be sent?
  • Local Unit Exception: When populated with a single unit identifier, will apply this rule when only that single Local unit has been dispatched from your organization.
  • Suppress OOJ: When Local unit Exception is populated with a single unit identifier, will suppress all notifications to that single unit when only that single Local unit has been dispatched from your organization to an 'Out of Jurisdiction' (not one of your local box areas) incident/event.

To create a rule to suppress notifications for when the Battalion Chief responds, by themselves, to incidents outside of your jurisdiction use the following criteria:

  • Event Type:  Dispatch
  • Type Code:  *
  • Sub Type Code:  *
  • Cut-off Duration:  00:00:00
  • Enable Rule:  Yes
  • Enable User Notifications:  No
  • Enable Phaser Notifications:  No
  • Local Unit Exception:  The text used to identify the unit in your Incident Data Report.  In this case, Battalion Chief 01 is BC-01.
  • Suppress OOJ:  Yes

Click 'Save'.