* As of May 31st, 2022, all integrations with Emergency Reporting must be migrated to the Subscription Key Access model.  If you are an current subscriber with and existing username/password based integration with Emergency Reporting you must complete Steps 1 and 2 below to complete your migration. *


  In this article we will detail the steps necessary to connect you StationCAD account to your Emergency Reporting NFIRS Reporting account.  With the release of the StationCAD Watchdesk Portal version 1.2020.7001.0, user can now connect their StationCAD account to Emergency Reporting (ER).  This connection allows subscribers to have incident data received from your communications center automatically sent to ER.  This incident data will be used to create and populate ER incidents with the following data:

  • NFIRS Incident Type Code (translated from a user configurable mapping in the Watchdesk Portal)
  • Incident Data and Time
  • Incident Location
  • Apparatus Responses and Times (if provided by your communications center)


  To utilize this functionality, you must have the following:

  • A current subscription to the StationCAD Watchdesk Portal
  • A user account with Administrative access to the StationCAD Watchdesk Portal
  • A current subscription to Emergency Reporting
  • A user account with Administrative access to Emergency Reporting
  • The FDID Number and State Location of your Emergency Reporting Account


Step 1: Request an API Subscription Key from Emergency Reporting


In order to access Emergency Reporting to send incident data, StationCAD needs an API Subscription Key for Emergency Reporting.  There may be a cost associated with this request from Emergency Reporting.  StationCAD does not charge for this integration but Emergency Reporting may charge a fee depending on your usage and/or contract.


For new integration requests: Send an email to service@eso.com and request an "Integration API Subscription Key". Include the following name for the Vendor: Vendor-Graphite Gear v2.  A representative from Emergency Reporting will contact you regarding your request and inform you of any additional costs.


For subscribers with an existing integration: Follow this link to request your API Subscription Key and provide the following information...


ER Account ID

Your email address

Select "Graphite Gear" from the APP list.


Step 2: Retrieve the API Subscription Key from your Emergency Reporting account and enter it as a new Integration Setting in the Watchdesk Portal.


Once Emergency Reporting has confirmed that you have been provided the Subscription Key you must access it from the "Administration" section of the ER portal.  To retrieve the key...


1.  Login to your ERS Account and tap/click Administration from the left sidebar

 

2.  From the Administration screen, tap/click the Api/Integrations link from within the Applications section.


3.  Find the Vendor-Graphite Gear v2  entry in the list and click on the 


 icon to be able to view the Subscription Key from the associated column.


4.  Highlight and copy the entire Subscription Key and save it for use in Step 3.


Step 3: Add New Incident Integration Setting in StationCAD Portal


To create a new Incident Integration Setting, you must have administrative access to your StationCAD Watchdesk Portal.


  1. Log in to the StationCAD Watchdesk Portal.
  2. Select the 'Organization' tab then the "Account" tab

  4. Select the "View/Edit your Organization Settings" link
  6. If you have an existing ER Integration Setting, click the Edit link for that setting.  Set the Enabled value to no and click the SAVE button.
  7. Scroll down to the Incident Integration Settings section and click the "Add New Integration" button.
  9. In the Integration Settings form, add the Emergency Reporting setting information:
    1. Service:  Emergency Reporting
    2. FDID: [  Your FDID can be found in the header of any Incident within Emergency Reporting ]
    3. State: [ Enter your State ]
    4. Subscription Key: [ Enter the subscription key from Step 2. ]
    5. Send Incidents on Close: [ If you wish to send data directly to ER when the Close print is received from the communications center, select YES ]
    6. Add CAD Notes Narrative: [ If you wish to have an incident narrative created using the notes provided from CAD, select YES ]
    7. Notes: [  Any pertinent notes ]
    8. Enabled: [ Select YES to enable the integration. ]
    9. Notifications Groups: If you chose to have data sent on Close, you can also chose the Notification Groups that Incidents are assigned to be sent.
  10. Click Save


Step 4: Set the ER Apparatus ID within the Watchdesk Portal for your apparatus


To properly assign times to your apparatus in Emergency Reporting, the ER Apparatus ID (found under "Maintenance" -> "Apparatus" of the ER portal) must be reflected in 'ER Apparatus ID' field of the Apparatus record in the Watchdesk Portal.


  1. Login to your ERS Account and tap/click Maintenance in the left sidebar
  3.     Under 'Apparatus', find the units that you wish to be able to pre-populate response times for
  5. Click on the 'Edit' icon of the apparatus row.
  7. Record the "Apparatus ID" value for later use in the Watchdesk Portal
  9. Repeat these steps for all apparatus that require response time tracking between StationCAD and Emergency Reporting.



Step 5: Update your apparatus records in the StationCAD Portal


To create/update apparatus records, you must have administrative access to your StationCAD Watchdesk Portal.

  1. Log in to the StationCAD Watchdesk Portal.
  2. Select the 'Organization' tab then the "Apparatus" tab
  4. If the Apparatus does not exist, click the "Add Apparatus" button.  Ensure that the CAD Identifier property is what your communications center sends for that unit in you dispatch prints.  If the apparatus does exist, select the "Edit" link for the apparatus record that you wish to update the ER Apparatus ID property.
  6. In the Edit form, set the "ER Apparatus ID" property to the appropriate value you found in ER and click the SAVE button.
  8. Repeat these steps for all apparatus that require response time tracking between StationCAD and Emergency Reporting.



Once complete, you will have the ability to send your incident data to Emergency reporting from the 'Integration Messages' tab of the individual Incident.


To send an incident to ER:

  1. View the incident and select the 'Integration Messages' tab.
  3. If the incident has not already been sent to ER, the "Send Incident to ER" button will be available.  Clicking the button will send the incident to ER and populate the incident record with all the available data from your dispatch prints.  The incident can then be edited, deleted, or submitted in the ER web portal.
  4. Once an incident has been sent to ER, a record of the data transfer will be available in the table below.  After an incident has been successfully sent to ER, the "Delete Incident from ER" button will be available.  If you sent the incident by mistake you can remove it from ER by clicking this button.
  6. Regardless of how the incident data was added to ER, you can always log in to the ER web portal and remove the incident.